Thank you for your continued support and for shopping at Dance Life NYC.
At this time, we are simultaneously experiencing an unprecedented volume of orders while navigating several supply chain and shipping difficulties due to COVID-19 and manufacturing delays. As a result, our customer service team is receiving a much higher than usual number of inquiries.
Your patience and graciousness speaks volumes as we work to respond to every customer service request. Our expert team is dedicated to getting back to you as quickly as possible, and we are diligently working internally to improve our response times.
Please note that due to carrier shipping constraints, we are subject to extended shipping delays from our delivery partners. Please expect potential shipping delays and reach out to our customer service team for your current estimated delivery date. Many of our items are made-to-order or custom pieces, and the shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks to make it to your home.
If you are purchasing a gifting item, we encourage you to place order as early in advance as possible to receive your item by your preferred date.
If you have concerns about your order, please reach out to us via chat, phone or email.
Thank you once again for your patience and support during this time.